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	<title>Communi-K &#187; Customer service</title>
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	<link>http://www.communi-k.net</link>
	<description>A KGBTexas Blog</description>
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		<title>Fearing change</title>
		<link>http://www.communi-k.net/social-media/2009/08/fearing-change/</link>
		<comments>http://www.communi-k.net/social-media/2009/08/fearing-change/#comments</comments>
		<pubDate>Tue, 25 Aug 2009 17:45:10 +0000</pubDate>
		<dc:creator>kgbtexasdmt</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Digital/New Media]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[Ethos Business Law]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[MediaPost]]></category>
		<category><![CDATA[RussellHerder]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://www.communi-k.net/?p=1603</guid>
		<description><![CDATA[Executives still don&#8217;t know what to make of social media. They understand its value. They see its potential. But they&#8217;re still reluctant to give employees access.
That&#8217;s the gist of a study by ad agency RussellHerder and Ethos Business Law, both of Minneapolis.
The geniuses at MediaPost blogs extracted great nuggets from the executives surveyed, like:

81 percent [...]]]></description>
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		<title>A painful lesson</title>
		<link>http://www.communi-k.net/social-media/2009/07/a-painful-lesson/</link>
		<comments>http://www.communi-k.net/social-media/2009/07/a-painful-lesson/#comments</comments>
		<pubDate>Thu, 16 Jul 2009 17:55:32 +0000</pubDate>
		<dc:creator>kgbtexasdmt</dc:creator>
				<category><![CDATA[Creativity]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Digital/New Media]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Dave Carroll]]></category>
		<category><![CDATA[Facebok]]></category>
		<category><![CDATA[United Air Lines]]></category>
		<category><![CDATA[United Breaks Guitars]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.communi-k.net/?p=1404</guid>
		<description><![CDATA[
Please let the video above and the back story here serve as a cautionary tale about ignoring social media.
C-level corporate executives are scared witless by social media. &#8220;If we have a Facebook page, people can talk about us.&#8221;
People talk about you now. But if you ignore social media, you won&#8217;t know when someone is saying [...]]]></description>
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		<title>Can you deliver?</title>
		<link>http://www.communi-k.net/customer-service/2009/07/can-you-deliver/</link>
		<comments>http://www.communi-k.net/customer-service/2009/07/can-you-deliver/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 17:10:45 +0000</pubDate>
		<dc:creator>KGBTexas</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[promises]]></category>

		<guid isPermaLink="false">http://www.communi-k.net/?p=1372</guid>
		<description><![CDATA[I had a sales whiz buddy in Florida who used to say that you never tell a customer &#8220;No.&#8221; &#8220;When a customer asks, if it comes in blue, you respond, &#8216;Do you want it in blue?&#8217;&#8221;
When customers are hard to come by it becomes tempting to tell them you can do something that may be [...]]]></description>
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		<title>IAS picks KGBTexas</title>
		<link>http://www.communi-k.net/kgbtexas/2009/06/ias-picks-kgbtexas/</link>
		<comments>http://www.communi-k.net/kgbtexas/2009/06/ias-picks-kgbtexas/#comments</comments>
		<pubDate>Wed, 03 Jun 2009 15:33:45 +0000</pubDate>
		<dc:creator>KGBTexas</dc:creator>
				<category><![CDATA[Client news]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[KGBTexas]]></category>
		<category><![CDATA[Public Relations]]></category>
		<category><![CDATA[IAS Claim Services]]></category>
		<category><![CDATA[Katie Harvey]]></category>

		<guid isPermaLink="false">http://www.communi-k.net/?p=1033</guid>
		<description><![CDATA[KGBTexas Public Relations / Advertising is proud to have a new client in the fold. San Antonio-based IAS Claim Services picked KGBTexas as its agency of record. The company made the announcement this morning. Jump to read the release.
IAS CLAIM SERVICES NAMES KGBTEXAS AGENCY OF RECORD
 
SAN ANTONIO, Texas &#8211; June 3, 2009 - IAS [...]]]></description>
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		<title>Not getting the message</title>
		<link>http://www.communi-k.net/digital-media/2009/05/not-getting-the-message/</link>
		<comments>http://www.communi-k.net/digital-media/2009/05/not-getting-the-message/#comments</comments>
		<pubDate>Wed, 13 May 2009 06:01:05 +0000</pubDate>
		<dc:creator>KGBTexas</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Digital/New Media]]></category>
		<category><![CDATA[Old Media]]></category>
		<category><![CDATA[automotive]]></category>
		<category><![CDATA[BusinessWeek]]></category>
		<category><![CDATA[Camaro]]></category>
		<category><![CDATA[cars]]></category>
		<category><![CDATA[Cavalier]]></category>
		<category><![CDATA[Charger]]></category>
		<category><![CDATA[Chevrolet]]></category>
		<category><![CDATA[Corsair]]></category>
		<category><![CDATA[Dodge]]></category>
		<category><![CDATA[Ford]]></category>
		<category><![CDATA[General Motors]]></category>
		<category><![CDATA[GM]]></category>
		<category><![CDATA[Honda]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Mustang]]></category>
		<category><![CDATA[Pinto]]></category>
		<category><![CDATA[Subaru]]></category>
		<category><![CDATA[Vega]]></category>

		<guid isPermaLink="false">http://www.communi-k.net/?p=787</guid>
		<description><![CDATA[
The following is a letter that I wrote and was published in BusinessWeek magazine.
BOOMERS WHO DO AND DON&#8217;T BUY DETROIT CARS
Your cover story on the American auto industry&#8217;s troubles attracting younger customers was an accurate portrayal of my generation&#8217;s total disdain for anything emanating from the Motor City (&#8220;Can Detroit make cars that baby boomers [...]]]></description>
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