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	<title>Communi-K &#187; Expectations</title>
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		<title>Connectivity skews expectations</title>
		<link>http://www.communi-k.net/communication/2010/09/connectivity-skews-expectations/</link>
		<comments>http://www.communi-k.net/communication/2010/09/connectivity-skews-expectations/#comments</comments>
		<pubDate>Tue, 07 Sep 2010 16:47:54 +0000</pubDate>
		<dc:creator>kgbtexasdmt</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Relationships]]></category>
		<category><![CDATA[technology]]></category>
		<category><![CDATA[cell phones]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[Sean M. Wood]]></category>

		<guid isPermaLink="false">http://www.communi-k.net/?p=2427</guid>
		<description><![CDATA[Thirty years ago, if you called someone on the telephone and could not reach them, you simply could not reach them. Today, if you call someone on the telephone and can&#8217;t reach them, something horrible must have happened. If someone can&#8217;t answer, we at least expect them to get back ASAP.
Communications 101 dictates that the [...]]]></description>
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		<title>Can you deliver?</title>
		<link>http://www.communi-k.net/customer-service/2009/07/can-you-deliver/</link>
		<comments>http://www.communi-k.net/customer-service/2009/07/can-you-deliver/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 17:10:45 +0000</pubDate>
		<dc:creator>KGBTexas</dc:creator>
				<category><![CDATA[Customer service]]></category>
		<category><![CDATA[Expectations]]></category>
		<category><![CDATA[promises]]></category>

		<guid isPermaLink="false">http://www.communi-k.net/?p=1372</guid>
		<description><![CDATA[I had a sales whiz buddy in Florida who used to say that you never tell a customer &#8220;No.&#8221; &#8220;When a customer asks, if it comes in blue, you respond, &#8216;Do you want it in blue?&#8217;&#8221;
When customers are hard to come by it becomes tempting to tell them you can do something that may be [...]]]></description>
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